Delivery & Returns

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  • All orders are carefully packaged in Alma Sophia eco boxes before being packaged in environmentally green postal boxes & tape. If the order is a gift, there is an option to request free gift wrapping and include your own gift card message.

  • As each item is handmade, please note photos are representative of the item you will receive but may not be identical. After your order is placed I will email you with the confirmed delivery time. If you need me to rush the order you can state this in the additional information box on the order form. As soon as your order is dispatched I will notify you by email. This will include a tracking number on UK orders.

  • Ready to ship items 2-3 working days
    Pieces without gemstones 1-3 weeks
    Pieces with gemstones 2-4 weeks

  • Delivery charges are as follows:UK – FREE Royal Mail Special DeliveryAll items in the UK are dispatched by Royal Mail Special Delivery which is tracked, insured and requires a signature upon arrival.

    Rest of the world – £14

    PLEASE NOTE THAT WHEN SHIPPING OUTSIDE THE UK DELIVERY TIME WILL VARY, DEPENDING ON COUNTRY. ANY CUSTOMS CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. 

  • All plating can eventually rub off. Perfumes, creams etc. contain substances that can affect plated jewellery. It is recommended that you put on your jewellery only after applying these products. 

    For best care, take off plated jewellery before contact with water. Avoid rubbing plated jewellery against each other. Store your piece in a pouch or soft cloth.I offer a cleaning and re-plating service on all jewellery, please contact for details.

  • I hope you will be very happy with your jewellery purchase. If for any reason you are not satisfied with your order I am happy to offer an exchange or refund within 14 days of purchase. The piece will have to be unworn, in the original condition and packaging. Please email me if you wish to do a refund or exchange.

    Returns are at the customers own risk, so please ensure that items are returned securely with a tracking service. Postage fee is at the expense of the customer.

    Jewellery that has been commissioned or customised are non refundable.

    Refunds will be made using the same method as the original payment within 30 days.

  • Alma Sophia holds the Design Rights & Copyright to all designs, photography, text and other content on this website. You may not copy, reproduce or distribute material from this website unless given express written permission to do so by Alma Sophia. Prices are correct at the time of publication. Alma Sophia reserves the right to review her prices at any time.